Friday, April 13, 2007

Tech Support Call - 4/13/07 10:00AM


Customer - Hi, I just got your cable modem internet installed and my AOL isn't working.


Me - Ok sir, I checked your modem and it's online, are you at your computer?


Customer - Yes, when I open AOL it says something and then just sits there.


Me - Lets see if you are getting any internet at all, what version of windows are you using?


Customer - Windows 98.


(We go through a couple things and find that his computer does not recognize his ethernet card which is what our modem plugs into.)


Me - Well sir it looks as if Windows does not have the drivers for your ethernet card installed.


Cusotmer - Yes it does my email is still working.


Me - Oh? Are you sure?


Cusotmer - Yes.


Me - Ok lets check that now.


(We go into his email and it, of course, gives an error that it cannot connect to the server.)


Customer - Well it was working. What happened to it?


Me - I don't know sir but the problem is with the computer. If it were my computer I would remove the ethernet driver from your device manager and reinstall the software for your ethernet card.


Customer - Well... how about I uh....... remove my internet provider instead. You know, cancel my provider.


Me - Well you could try that sir but that wouldn't fix the problem with your computer.


Customer - Well it was working fine before you people installed this box thing.


Me - What were you using before?


Customer - AOL... dial-up.


Me - Well sir that was using your dial up modem, with the high speed it uses an ethernet card and that's what isn't working.


Customer - Ok then, what do I do?


Me - Sir, legally I can't walk you through adding or removing things from your computer, this is just internet support for your internet connection.


Customer - Well how the hell am I supposed to reinstall this internet thing then.


Me - Who installed the ethernet card to begin with?


Customer - I did. It's not hard you know.


Me - Well then (butthole) it shouldn't be any more difficult to install it again sir (since you're such a fucking genius and did not just ask me to do it for you 5 seconds ago). Just go into your device manager, remove the listing for your Linksys ethernet card and restart the computer, it should automatically ask you to re-install it.


Customer - Ok fine. (Click)

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